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“A wonderful bedside reading companion for me as a new mother; it contains great practical advice, which will be a huge asset as my baby gets bigger.”
– J.H. Parkside
Sometimes we resort to criticising, labelling, diagnosing, praising, advising, diverting, being logical or reassuring. However these methods do little to make the person feel understood.
Book 8 explores patience and the tone of voice we use when trying to help people, and also, to be aware when not to use reflective listening. Primarily, those times are when your own needs have not been met or you’re too involved in the problem yourself.